Privacy Policy

1. Introduction

Flowyte ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice agent service. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, billing information, and phone numbers you provision through our service.

Call Data

We process call metadata including caller phone numbers, call duration, timestamps, and call outcomes. Call recordings and transcripts may be stored based on your account settings.

Usage Data

We automatically collect information about how you interact with our service, including flow configurations, feature usage, and performance metrics.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Call Recording and Transcription

If you enable call recording or transcription features, this data is stored securely and associated with your account. You are responsible for ensuring compliance with applicable laws regarding call recording consent in your jurisdiction. We recommend configuring your AI agents to provide appropriate disclosure to callers.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our services (telephony, AI processing, hosting)
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained according to your account settings. You may request deletion of your data at any time, subject to legal retention requirements.

8. Your Rights

Depending on your location, you may have the following rights:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at privacy@flowyte.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable law, including standard contractual clauses where required.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and collect usage data. You can control cookies through your browser settings. Essential cookies are required for the service to function properly.

11. Children's Privacy

Our service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: