RingCentral Intelligent Call Routing

Keep Sales Focused on New Revenue

Automatically route existing customers to support teams and VIP accounts to their dedicated reps. Stop wasting sales time on service requests. Upload account lists via CSV or sync with Google Sheets for real-time routing updates.

Account Recognition
Instantly identify existing customers
CSV Import
Upload account lists in seconds
Google Sheets Sync
Auto-sync with live spreadsheets
Sales Efficiency
Keep sales focused on new revenue
Ready to Boost Sales Efficiency?
Contact: sales@flowyte.com

Live Account Routing Examples

Existing Customer - Bill Payment
Support Needed
Account List: Active Customers
→ Customer Support Queue
Sales avoided 75% of calls
VIP Account - Enterprise
Active Account
Account List: VIP Accounts
→ Dedicated Account Manager
Direct access to their rep
New Lead - Inbound
New Opportunity
Account List: Not in Database
→ Regional Sales Team
35% higher conversion
Google Sheets Sync Active
Last synced: 2 minutes ago
35%
Increase in Sales Conversion
4+ Hours
Sales Time Saved Weekly
22%
Faster Customer Resolution
$68K
Avg. Annual Savings Per Rep
🏆 RingCentral Authorized Partner
View Our Official RingCentral App Listing

Is Your Sales Team Focused on Revenue or Service?

Without intelligent account-based routing, your sales team becomes an expensive customer service department. Here's what's really happening:

75% of Sales Calls Are Existing Customers

Your sales reps are spending 3 out of 4 calls helping existing customers pay bills, check order status, or get basic support. These simple tasks that should go to customer service are consuming your most expensive resources - your sales team.

Lost Revenue: $68K per rep annually

VIP Customers Getting Poor Service

Your most valuable accounts are stuck in general queues, leading to frustration and potential churn. Without proper routing, enterprise customers receive the same treatment as prospects.

Customer Churn Risk: 23% higher

Manual Account List Management

Teams waste hours updating spreadsheets and manually configuring call routing rules. When account statuses change, routing rules don't update, leading to misrouted calls.

Admin Time: 5+ hours weekly

No Regional Sales Assignment

Inbound leads get randomly distributed instead of going to the right regional rep. This leads to lower conversion rates and frustrated prospects being transferred multiple times.

Conversion Loss: 25-30%

The Real Cost of Poor Call Routing

With average field sales reps earning $105,482/year and spending 65% of their time on non-revenue activities, companies lose $68,352 per rep annually on tasks they weren't hired to do.

Source: 2024 Sales Productivity Studies show sales reps spend only 35.2% of time selling

Powered by RingCentral Integration

Transform Your Sales Efficiency with Intelligent Routing

Flowyte's account-based routing seamlessly integrates with RingCentral to automatically identify callers and route them to the right team. Upload account lists or sync with Google Sheets for real-time routing updates.

CSV Upload & Google Sheets Sync

Upload your account lists via CSV or connect to Google Sheets for real-time updates. Changes sync automatically - no more manual routing rule updates.

  • One-click CSV import
  • Live Google Sheets integration
  • Automatic sync every 5 minutes
  • Support for 100K+ accounts

Smart Account Recognition

Instantly identify existing customers, VIP accounts, and support contracts. Route them away from sales queues to the right team every time.

  • Real-time account matching
  • Multiple list management
  • Custom routing rules
  • Priority account handling

Regional & Rep Assignment

Automatically route new leads to the correct regional sales rep based on area code, zip code, or custom territories. No more lost opportunities.

  • Geographic routing
  • Round-robin distribution
  • Rep availability checking
  • Territory management

Sales Efficiency Analytics

Track how much time you're saving, conversion improvements, and ROI. See exactly how account-based routing impacts your bottom line.

  • Time saved per rep
  • Conversion rate tracking
  • Call routing analytics
  • ROI dashboard

Works Seamlessly with RingCentral

Enterprise Security

SOC 2 compliant with end-to-end encryption

Real-Time Sync

Instant routing updates as account lists change

Unlimited Accounts

Handle 100K+ accounts without performance impact

Set up in minutes, see results immediately. No complex configuration required.

Google Sheets Integration

Account-Based Routing Routing Rules from Google Sheets

Import your account-routing routing rules directly from Google Sheets with real-time synchronization, allowing you to manage call routing using familiar spreadsheet tools.

Account-Based Routing Rules
Import customer vs lead routing rules from Google Sheets to automatically direct calls to appropriate teams.
Example Use Case:
Route existing customers to support team, new leads to sales team
Customer Relationship Mapping
Use Google Sheets to manage customer account assignments and route calls to specific account managers.
Example Use Case:
Route enterprise accounts to dedicated account managers based on relationship mapping
Lead Qualification Routing
Import lead scoring and qualification rules from Google Sheets to route high-value prospects appropriately.
Example Use Case:
Route qualified leads above $50K potential to senior sales reps

Why Account-Based Routing Professionals Use Google Sheets for Routing Rules

Account-based routing rules
Customer relationship mapping
Lead vs customer routing
Sales team specialization
Account tier-based routing
Support handoff rules

Start Managing Your Account-Based Routing Routing Rules Today

Join hundreds of account-routing professionals who easily manage complex routing rules using familiar Google Sheets with real-time synchronization.

Account-Based Routing for Every Industry

From B2B software to healthcare, intelligent routing transforms how businesses handle inbound calls. See how companies in your industry use account-based routing to boost efficiency.

The #1 Problem: 75% of Sales Calls Are From Existing Customers

Our first three customers discovered that 75% of their sales team's incoming calls were existing customers wanting to pay bills, check order status, or get basic support. These routine tasks were consuming their most expensive resources instead of focusing on new revenue.

20+ Hours
Saved per rep weekly
$51K
Annual savings per rep
Instant
Bill pay → Support queue

General Business - Any Industry

75% of sales calls are existing customers wanting to pay bills or get support

  • Existing customers auto-route to support
  • Bill payment inquiries skip sales queue
  • Sales focuses on new revenue opportunities
  • Save 20+ hours per rep weekly

B2B Software & SaaS

Route enterprise accounts to dedicated success teams

  • Separate trials from paying customers
  • VIP account white-glove service
  • Support tickets bypass sales queue

Manufacturing & Distribution

Direct dealers to account managers, prospects to sales

  • Existing dealer fast-track routing
  • Regional sales territory management
  • Warranty calls to service team

E-commerce & Retail

Premium customers get priority support routing

  • Loyalty member express lanes
  • High-value customer VIP routing
  • Returns routed to specialists

Healthcare & Medical

Route patients vs. new provider inquiries

  • Existing patients to care teams
  • Insurance questions to billing
  • New providers to sales team

Financial Services

High-net-worth clients to private banking

  • Premium account direct routing
  • Compliance-based call handling
  • New leads to licensed reps

Franchises & Multi-location

Route by location and customer type

  • Franchisee direct routing
  • Territory-based assignment
  • Corporate vs. local routing

Calculate Your ROI with Account-Based Routing

See how much time and money you could save by keeping your sales team focused on selling, not servicing.

10
Sales Reps
×
Multiply by
$68,352
Annual Savings per Rep
$683,520
Total Annual Savings
$56,960
Monthly Savings
13,520
Hours Recovered Annually

Based on industry average: 75% of sales calls are existing customers seeking support, 65% time recovery possible, $105K average sales rep salary

The Numbers Speak for Themselves

Based on real customer data and industry research

75%
Calls Are Existing Customers

Sales reps waste time on bill payments and support instead of selling

35%
More Deals Closed

Sales teams close 35% more deals when focused on new opportunities

107%
More Leads Generated

Teams generate 2x more leads when not handling service calls

28%
Faster Resolution

Support tickets resolved 28% faster with proper routing

$683K
Annual Savings

Average savings for a 10-person sales team per year

72%
Higher Win Rate

Sales professionals report 72% improvement in close rates

64%
ROI in 4 Weeks

Most customers see full ROI within first month

Real Customer Success Story

SalesRoads B2B
Lead Generation
Challenge:

Sales reps spending 40% of time on existing customer calls

Solution:

Implemented Flowyte account-based routing with RingCentral

Results Achieved:

  • 20% increase in dials per hour
  • 22% increase in conversions
  • 40% decrease in negative dispositions
  • 28% increase in overall sales

"Intelligent routing has made a huge difference for us. Words cannot express how much I love this tool. It's so cool."

Sara Bishop
Director of Program Management

Sources: HubSpot 2024 ROI Report, InsideSales.com Time Management Study, VanillaSoft Customer Success Stories

Stop Wasting Sales Time on Service Calls

Your sales team is too valuable to be handling support requests. Let Flowyte automatically route existing customers to the right team while keeping your sales reps focused on closing new deals.

Works with your existing RingCentral system
CSV upload or Google Sheets sync available
Set up in minutes, see results immediately
No complex configuration required

Ready to Boost Your Sales Efficiency?

Contact us today to see a demo and calculate your ROI

Join hundreds of companies saving millions in sales productivity